Shift Lead: Guest‑Driven Ops Leader + Growth & Perks

ROJO CALIENTE RESTAURANTS INC; Sparks (NV); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Uniforms provided

Paid vacation days

Meal discounts

Advancement opportunities

Job summary

QDOBA in Sparks, NV is seeking a Shift Lead to oversee daily restaurant operations, ensuring guest-centric service and high food quality while following brand standards and policies. You will lead the team, train staff, and support the Restaurant Manager in achieving operational excellence.

You will help maintain cleanliness, safety, and regulatory compliance, and contribute to cost control and guest recovery efforts.

Qualifications

• Must complete Shift Lead training and ServSafe where required.
• English communication required; Spanish helpful.
• Reading, writing, math and POS skills basics.
• Must have reliable transportation and driving clearance.

Responsibilities

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports Restaurant Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the Restaurant Manager.
• Assists the Restaurant Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

Skills

English fluency

Spanish basics

Reading writing

Math skills

POS skills

Driving required

Education

High school diploma or GED

Tools

Shift Lead training

ServSafe certification

Job description

QDOBA in Sparks, NV is seeking a Shift Lead to oversee daily restaurant operations, ensuring guest-centric service and high food quality while following brand standards and policies. You will lead the team, train staff, and support the Restaurant Manager in achieving operational excellence.

You will help maintain cleanliness, safety, and regulatory compliance, and contribute to cost control and guest recovery efforts.