Shift Lead: Grow with a Rising Brand

NAYA - 44TH AND 3RD; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Commuter benefits

Employee discounts and free NAYA meals

Growth opportunities

Job summary

NAYA in New York is seeking a proactive Shift Leader to guide our team, ensure guest satisfaction, and maintain high standards across daily operations. You will manage shifts, assist with scheduling, monitor food quality, and uphold safety and service excellence.

This role offers growth opportunities within a vibrant Middle Eastern brand and requires flexibility for evenings and weekends. As a key member of the store team, you will coach colleagues, handle guest concerns with urgency, and

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Excellent written and verbal communication in English.
• Adaptable in a fast-paced work environment.
• Ability to manage schedules, labor, and daily operations.

Responsibilities

• Lead team to deliver efficient, customer-focused service.
• Oversee daily shift operations and scheduling.
• Monitor food quality, portioning, and safety standards.
• Manage cash handling and deposits.
• Train and coach team members and conduct pre-shift meetings.
• Address guest feedback and resolve issues.
• Ensure compliance with labor laws and company policies.

Skills

Shift Leadership

Team Leadership

Customer Service

Time Management

Tools

Gmail

Microsoft Office

Job description

NAYA in New York is seeking a proactive Shift Leader to guide our team, ensure guest satisfaction, and maintain high standards across daily operations. You will manage shifts, assist with scheduling, monitor food quality, and uphold safety and service excellence.

This role offers growth opportunities within a vibrant Middle Eastern brand and requires flexibility for evenings and weekends. As a key member of the store team, you will coach colleagues, handle guest concerns with urgency, and