Shift Lead-HOH

BBQ Holdings, Inc.; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Shift Leader to support restaurant operations and manage team performance on a shift basis in Phoenix. You will ensure adherence to recipes, procedures and quality while delivering outstanding guest service and maintaining guest value standards.

The role focuses on staff supervision, safety, cleanliness, and continuous improvement. A high school diploma and valid driver’s license are required; ServSafe certification is preferred.

Qualifications

• High School diploma or equivalent is required.
• 2 years of restaurant experience preferred.
• Must be able to supervise staff during shifts.
• Knowledge of labor laws and safety standards is helpful.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to company policies and procedures.
• Keep the restaurant clean and well maintained.
• Resolve guest concerns and ensure guest satisfaction.
• Follow standard operating procedures and quality standards.
• Mentor staff and foster a positive service culture.
• Understand and apply recipes, cost control and product quality.
• Deliver exceptional guest service and meet financial targets.
• Monitor labor, COGS and operating expenses.

Skills

Time management

Organizational skills

Communication

Leadership

Guest service

Adaptability

Education

High school diploma

Driver's license

ServSafe certification preferred

Annual re-certification training

Job description

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. To ensure company's standards are met according to recipes, procedures, quality, timeliness and taking care of the guest.

Primary Accountabilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Responsible for keeping the restaurant clean and always maintained.
• Guest resolution
• Adhere to all Company standard operating procedures.
• Builds morale through personal and professional growth. Mentors through the highest standards of service and systems. Creates a culture that inspires all staff to maintain the highest Guest value standards in the industry. Develops people through one-on-one development to support execution.
• All products are made from scratch and served fresh starting with the best ingredients, proven recipes and addictive taste profiles. Understands and executes all menu items through standards to recipes. Has a deep understanding of cost control and product quality.
• Create exceptional Guest service.
• Achieves financial results through systems and standards.
• Develops greater financial trends through business metrics, consistent focus on sales, COG, labor and total operating expenses.
• COG, labor and total operating expenses.
• Perform all duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES (Please indicate if required or preferred):

• Education/Certifications:
  • High School diploma or equivalent is required.
  • Valid driver's license and car insurance is required.
  • Successful completion of required training and on-the-job checklists and required quizzes including annual re-certification.
  • NRA ServSafe food and alcohol certifications preferred.
• Experience:
  • 2 years of restaurant or equivalent experience is preferred.
• Skills/Competencies:
  • Demonstrated time management and organizational skills required
  • Must be internally motivated and detail oriented with a passion for the Brand and for teaching others.
  • Ability to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is required.
  • Ability to effectively communicate to Team Members, Guests, Vendors, etc., is required.
  • Superior Guest service, communication and listening skills are required.
  • Must be flexible and adaptable to change.
  • Must be available to work a minimum of 3 shift leader shifts per period. Required to work a flexible schedule including days, nights, weekends and holidays.
  • Working knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferred