Shift Lead

Anchor Point Management Group; Philadelphia (MS); On-site; USD 17,908 - 24,796; Full time

Job summary

Anchor Point Management Group seeks a Shift Leader to provide operational leadership in a restaurant setting. You will supervise staff, ensure service standards, and maintain high cleanliness and safety protocols.

Responsibilities include hands-on work, training teammates, handling opening/closing tasks, and maintaining quality across shifts. Must be 18+, with prior supervisory experience and strong communication skills.

Qualifications

• Must be at least 18 years old.
• Minimum of 6 months in a shift management or supervisory role.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Good hygiene and reliable transportation.
• Positive, friendly attitude.

Responsibilities

• Greet customers and take orders.
• Prepare and package food and drinks to standards.
• Operate cash registers and process payments.
• Maintain restaurant cleanliness and sanitation.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with food safety regulations and policies.
• Promote new menu items and provide recommendations.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair treatment and compliance with workplace laws.
• Provide coaching and feedback to team members.
• Report safety concerns to management and HR.
• Conduct daily food safety and prep audits.
• Monitor inventory and cash procedures.

Skills

Communication

Customer service

Time management

Team leadership

Education

High school diploma or GED

Job description

Overview

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands-on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and role modeling appropriate skills and behaviors in the restaurant. The shift leader may assume full responsibility for the closing of the restaurant and, on occasion, the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work in, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to the manager and HR as needed.
• Conduct daily food safety and prep audits.
• Monitor daily inventory and share responsibility for cash procedures.

Knowledge and Skill Requirements

• Must be at least 18 years old.
• Strong preference for an internal promotion who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service-related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and is able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.