Shift Lead, Field Service — Water Tech & Team Mentor

Veolia | North America; Odessa (TX); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance –

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan - 3% default contribution

Flexible Spending & Health Saving

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Veolia is seeking a Shift Lead Field Service Representative to provide expert technical support, maintain site relations with customers, and lead local field teams to ensure proper operations and level 1 maintenance services for clients.

You will troubleshoot complex issues, manage projects, mentor Operators, and coordinate with internal teams to deliver reliable water, energy, and waste management solutions. This hourly role is overtime eligible and follows a Dupont schedule.

Qualifications

• 5+ years of experience in a field service, plant production or technical support role.
• Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management skills and experience are preferred.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy.
• Mentor a team in level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Skills

Leadership

Communication

Problem-solving

Mentorship

Project management

Education

Bachelor's degree in electronics/CS/chem eng/mech eng

Tools

ServiceMax

Salesforce

MaintainX

Gensuite

InSight

Job description

Veolia is seeking a Shift Lead Field Service Representative to provide expert technical support, maintain site relations with customers, and lead local field teams to ensure proper operations and level 1 maintenance services for clients.

You will troubleshoot complex issues, manage projects, mentor Operators, and coordinate with internal teams to deliver reliable water, energy, and waste management solutions. This hourly role is overtime eligible and follows a Dupont schedule.