Shift Lead - Family Fun Park Ops & Team Coach

Altitude Trampoline Parks; Monroe (LA); On-site; USD 14,000 - 17,000; Full time

Job summary

Altitude Trampoline Parks in Monroe, LA is seeking a Shift Manager to lead staff, coordinate maintenance, and ensure a safe, service-oriented experience for guests and their families.

The role trains and supervises court monitors, party hosts, and front desk staff, while managing cash controls, inventory, and cleaning schedules in a fast-paced park environment. Strong communication and organization are essential.

Qualifications

• Experience managing and motivating a team of young employees.
• Strong communication skills and performance evaluation.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy.

Responsibilities

• Trains, schedules and supervises team of court monitors, party hosts and front desk staff.
• Provides courteous customer service and responds to customer questions, complaints or requests; directs unresolved issues to the General Manager.
• Supervises staff in their job performance as required.
• Manages cleaning and maintenance of park including daily, weekly and after-hours cleaning plus upkeep and repair of park and attractions.
• Manages cash controls and opening and closing registers.
• Manages inventory of parts and cleaning supplies.
• Maintains image of competence and professionalism to customers, employees and management.
• Maintains proper employee/employer relations and addresses questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations.
• Provides or performs other services or duties as required by General Manager.

Skills

Team leadership

Communication skills

Organizational skills

Multitasking

Customer service

Job description

Altitude Trampoline Parks in Monroe, LA is seeking a Shift Manager to lead staff, coordinate maintenance, and ensure a safe, service-oriented experience for guests and their families.

The role trains and supervises court monitors, party hosts, and front desk staff, while managing cash controls, inventory, and cleaning schedules in a fast-paced park environment. Strong communication and organization are essential.