Shift Lead - Evening Shift

Dairy Queen; Charlottesville (VA); On-site; USD 24,796 - 27,552; Full time

Job summary

A popular fast-food chain is looking for a Shift Lead for the Evening Shift in Charlottesville, VA. The role involves leading team members, ensuring excellent service, and maintaining operational standards. Candidates should have at least 1 year of restaurant leadership experience, a high school diploma, and be ServSafe certified. This full-time position calls for energy and positivity in a fast-paced environment, handling multiple priorities efficiently.

Qualifications

• Minimum 1 year of restaurant leadership experience; previous quick-service restaurant experience required.
• High School diploma or equivalent.
• Proven track record of effectively managing COGS and Customer Satisfaction.
• Strong knowledge and application of safe food handling practices; Must be ServSafe® certifiable.
• Work well under pressure-packed situations while maintaining a great attitude.
• Comfortable standing for the entire shift and able to lift 50 pounds.
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with capability to oversee many aspects of the business and multiple areas simultaneously.
• Exhibit good manners, proper personal hygiene, and promptness.
• Have fun and maintain a positive attitude at all times.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans.
• Strive to exceed fan expectations and deliver fan-first service.
• Meet or exceed Dairy Queen brand standards.
• Ensure that all PRIDE systems and routines are incorporated into operations.
• React to issues impacting food cost and customer satisfaction.
• Execute training and coaching Crew Members.
• Create and maintain a positive, safe, clean and inviting environment.
• Calmly solve fan concerns and embrace service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship.
• Execute local store marketing activities and community relations programs.

Job description

Shift Lead – Evening Shift

Apply for the Shift Lead – Evening Shift role at Dairy Queen.

This range is provided by Dairy Queen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr – $20.00/hr

Shift hours: Evening Shift – 4:00 pm to 11:30 pm

• Job Functions:
  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans
  • Strive to exceed fan expectations and deliver fan‑first service through timely and quality service
  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
  • Ensure that all PRIDE systems and routines are incorporated into day‑to‑day operations, setting each scheduled shift up for success
  • React to issues impacting food cost and customer satisfaction
  • Execute training and coaching Crew Members to build a highly skilled and productive team
  • Create and maintain a positive, safe, clean and inviting environment for fans and team members
  • Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • Execute all aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, and identifying and tracking changing consumer demands
  • At all times exhibit a genuine passion for excellence
• Requirements:
  • Minimum 1 year of restaurant leadership experience; previous quick‑service restaurant experience required
  • High School diploma or equivalent
  • Proven track record of effectively managing COGS and Customer Satisfaction
  • Strong knowledge and application of safe food handling practicesMust be ServSafe® certifiable
  • Work well under pressure-packed situations while maintaining a great attitude
  • Comfortable standing for the entire shift and able to lift 50 pounds
  • Ability to work in and out of different temperature ranges
  • Must be highly organized and detail‑oriented with capability to oversee many aspects of the business and multiple areas simultaneously in a fast‑paced environment
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times

About Dairy Queen Charlottesville: Dairy Queen Charlottesville location opened in 2007 and serves the neighboring communities. It is currently the only Dairy Queen location in a 25‑mile radius and proudly serves the entire Albemarle County and surrounding counties.

Location: Charlottesville, VA.

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Management and Manufacturing. Industry: Food and Beverage Services.