Certified General Manager - Dairy Queen

Dairy Queen Charlottesville; Charlottesville (VA); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonuses

Professional development opportunities

Job summary

A local quick service restaurant in Virginia is seeking a dedicated Management professional to lead its team. This role involves ensuring a positive dining experience while managing restaurant operations effectively. Candidates should have at least 3 years of leadership experience in the restaurant industry, a strong commitment to food safety, and a passion for delivering exceptional customer service. With a focus on team development, this opportunity offers a pathway to career growth and development within a well-known franchise.

Qualifications

• Minimum 3 years of restaurant leadership experience, preferably in a quick service setting.
• Must have a ServSafe® certificate.
• Ability to manage costs related to food and labor effectively.

Responsibilities

• Lead and motivate team members to provide exceptional service.
• Manage day-to-day operations while enhancing the dining experience.
• Oversee hiring, training, and development of Crew Members.
• Handle customer concerns with a service recovery mindset.

Skills

Restaurant leadership

Customer service excellence

Time management

Food handling practices

Team collaboration

Education

High School diploma or equivalent

Job description

Overview

Pay: 63,000 to 65,000 Annually (Including quarterly bonuses for exceeding Food cost, Payroll cost, Customer Satisfaction and Revenue goals, Truck ordering)

We strive to create positive memories for all our fans, so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking to take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit
• Execute hiring, training, coaching, and developing Crew Members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Execute all aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, and identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence

Requirements

• Minimum 3 years of restaurant leadership experience; previous quick service restaurant experience required
• High School diploma or equivalent
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must have ServSafe® certificate
• Work well under pressure-packed situations while maintaining a great attitude
• Comfortable standing for the entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

About Dairy Queen Charlottesville

Dairy Queen Charlottesville location opened in 2007 and it has been serving the neighboring communities ever since. This is currently the only Dairy Queen location in 25 mile radius. We are proud that we get to serve the entire Albemarle county and its neighboring counties.