Shift Lead: Elevate Guest Experience & Operations

Village Inn; Davenport (IA); On-site; USD 25,000 - 28,000; Full time

Job summary

Village Inn in Davenport, IA is seeking a Shift Leader to support restaurant operations during assigned shifts. You will help manage team performance, ensure adherence to recipes, standards, and guest service, and contribute to sales and cost control.

This role requires a minimum of 2 years in restaurant settings, a high school diploma, and ServSafe certification is preferred. Typical pay is $18 to $20 per hour with a schedule that includes days, nights, weekends, and holidays.

Qualifications

• Leadership and staff development experience.
• Strong communication and guest-service focus.
• Ability to manage time and multi-task during shifts.

Responsibilities

• Assist management in overseeing restaurant operations and staff during shifts.
• Maintain cleanliness and safety standards.
• Follow company SOPs and recipes to ensure quality.
• Mentor staff to deliver high guest value and service.
• Support cost-control through effective labor and inventory practices.
• Deliver exceptional guest service and achieve financial targets.

Skills

Leadership

Guest service

Communication

Time management

Mentoring

Flexibility

Education

High School diploma or equivalent

NRA ServSafe (preferred)

Tools

POS systems

Job description

Village Inn in Davenport, IA is seeking a Shift Leader to support restaurant operations during assigned shifts. You will help manage team performance, ensure adherence to recipes, standards, and guest service, and contribute to sales and cost control.

This role requires a minimum of 2 years in restaurant settings, a high school diploma, and ServSafe certification is preferred. Typical pay is $18 to $20 per hour with a schedule that includes days, nights, weekends, and holidays.