Shift Lead: Elevate Guest Experience & Lead Crew

Paycom - ATS; Tracy (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Slice House is seeking an experienced shift lead to supervise daily operations in Tracy, CA. You will oversee guest service, ensure food safety, train staff, and help manage open/close duties while staying aligned with Slice House standards.

Exceptional customer service, strong communication, and the ability to motivate a team are essential. This on-site position requires flexibility across shifts and a commitment to maintaining clean, safe, and efficient service during peak hours.

Qualifications

• Experience as a shift lead or supervisor.
• Excellent customer service and communication.
• Ability to train staff and delegate tasks.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Performs all tasks and responsibilities of a Slice House shift lead.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Slice House standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Slice House Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Slice House uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Slice House experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Slice House brand.

Skills

Guest service

Supervisory

Cash handling

Food safety

Staff training

Tools

POS system

Job description

Slice House is seeking an experienced shift lead to supervise daily operations in Tracy, CA. You will oversee guest service, ensure food safety, train staff, and help manage open/close duties while staying aligned with Slice House standards.

Exceptional customer service, strong communication, and the ability to motivate a team are essential. This on-site position requires flexibility across shifts and a commitment to maintaining clean, safe, and efficient service during peak hours.