Shift Lead: Elevate Customer Experience & Coffee Craft

Peet's Coffee; Vienna (VA); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Medical, dental and vision benefits

Paid vacation

Free coffee/tea beverages and employee

Employee discount

401k with matching

Employee Assistance Program

Flexible part-time schedule

Tips (cash and electronic)

Job summary

Peet’s Coffee is seeking a Shift Lead to join our team in the United States. This role offers a competitive hourly wage and benefits, including medical, dental, vision, and a 401(k) plan. You will lead shift operations, manage cash handling, and ensure exceptional customer service in a fast-paced café environment.

We value authentic, passionate team members who care about coffee and our customers. Flexible part-time schedules are available, with opportunities for growth and additional perks such

Qualifications

• 1 year leadership experience or directing the work of others.
• 1 year experience with POS/cash handling responsibilities.
• Availability for a minimum of three days a week.
• Must be legally eligible to work in the country where this job is located.

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills and solving problems to keep shifts running smoothly.

Skills

Leadership experience

Cash handling

Flexible schedule availability

Legal work eligibility

Tools

POS system

Job description

Peet’s Coffee is seeking a Shift Lead to join our team in the United States. This role offers a competitive hourly wage and benefits, including medical, dental, vision, and a 401(k) plan. You will lead shift operations, manage cash handling, and ensure exceptional customer service in a fast-paced café environment.

We value authentic, passionate team members who care about coffee and our customers. Flexible part-time schedules are available, with opportunities for growth and additional perks such