Shift Lead: Drive Service Excellence & Profits

Ontario Trillium Foundation; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Ontario Trillium Foundation seeks a Shift Coordinator to lead restaurant operations during assigned shifts, supporting the RGM and AM while directly managing a team of Team Members. The role emphasizes profitability, guest satisfaction and people performance, with responsibilities spanning cash control, inventory, coaching, and executing shift plans.

The SC drives operational results, ensuring fast, accurate product preparation and service within speed guidelines, while upholding brand standards

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.

Responsibilities

• Follows cash control and security procedures (e.g. safe counting, cash drawers).
• Maintains inventory by performing Daily and Weekly inventory inspections.
• Receives inventory truck orders.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
• Sets an example for Team Members by working hard to implement shift plan and drive operational results.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Motivates Team Members during shift on each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Performs duties of the Team Member when necessary

Skills

Guest service principles

Coaching

Shift management

Cash handling

Availability for evenings/weekends/hol

Flexibility for irregular shifts

Education

High School Diploma or GED

2 years of college preferred

Job description

Ontario Trillium Foundation seeks a Shift Coordinator to lead restaurant operations during assigned shifts, supporting the RGM and AM while directly managing a team of Team Members. The role emphasizes profitability, guest satisfaction and people performance, with responsibilities spanning cash control, inventory, coaching, and executing shift plans.

The SC drives operational results, ensuring fast, accurate product preparation and service within speed guidelines, while upholding brand standards