Shift-Lead Customer Service Coordinator - Roller Skating

Rainbow Dome, LLC; Denver (CO); On-site; USD 4,349,000 - 4,569,000; Full time

Benefits offered by this job

Three weeks paid time off

Sick leave

Health insurance premium coverage 70%

Colorado SecureSavings participation

Job summary

Rainbow Dome, LLC in Denver, Colorado is seeking a full‑time Customer Service Coordinator to lead daily programming operations and venue needs at our roller skating rink and arts venue. You will supervise shifts, manage admissions, concessions, and skate rentals, and uphold safety and guest experience.

The role emphasizes team leadership, onboarding new CSAs, and contributing to an inclusive, sociocratic work culture. Evening/ weekend availability is required.

Qualifications

• Strong customer service background and ability to resolve issues calmly.
• Willingness to work evenings and weekends.
• Ability to lift and move art/equipment weighing up to 50 pounds.

Responsibilities

• Serve as MOD and provide shift leadership; open/close venue and handle cash reconciliation.
• Greet guests, check in, sell tickets, rentals and memberships; promote merchandise.
• Answer inquiries, resolve guest concerns, and support event logistics.
• Maintain front desk, skate rental, and concessions areas; ensure safety and guest experience.
• Onboard and coach CSAs; foster inclusive, values-based team culture.

Skills

Customer service

Shift leadership

On-site operations

Cash handling

Merchandise sales

Job description

Rainbow Dome, LLC in Denver, Colorado is seeking a full‑time Customer Service Coordinator to lead daily programming operations and venue needs at our roller skating rink and arts venue. You will supervise shifts, manage admissions, concessions, and skate rentals, and uphold safety and guest experience.

The role emphasizes team leadership, onboarding new CSAs, and contributing to an inclusive, sociocratic work culture. Evening/ weekend availability is required.