Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Sierra Vista (AZ); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Arizona is seeking a capable team member to open and close the store in the absence of management, handle cash, ensure merchandise and back rooms are ready, and assist with vendor deliveries.

You will greet customers, resolve issues, train peers on service habits, manage inventory, pricing, and displays, and help maintain compliance with state laws. The role emphasizes safe cash handling, orderly store conditions, and proactive customer care.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Manages cash registers: returns, refunds, cash drops, and provides change.
• Delivers a distinctive customer experience and supports team with service best practices.

Skills

Leadership experience

Cash handling

Job description

Walgreens Co. in Arizona is seeking a capable team member to open and close the store in the absence of management, handle cash, ensure merchandise and back rooms are ready, and assist with vendor deliveries.

You will greet customers, resolve issues, train peers on service habits, manage inventory, pricing, and displays, and help maintain compliance with state laws. The role emphasizes safe cash handling, orderly store conditions, and proactive customer care.