Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Gilbert (AZ); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member in Gilbert, AZ to open/close the store when management is absent, handle cash and price changes, and ensure a clean, well-organized floor and stock room for the business day.

You will engage customers, resolve issues, and model Walgreens service traits while supporting store operations, inventory, and backdoor/vendor processes to serve customers effectively.

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or state pharmacy license.

Responsibilities

• Open and close the store in the absence of management; perform required system start-ups and cash handling.
• Handle product returns, void orders, refunds, cash drops, and provide change.
• Maintain accurate inventory and pricing; ensure signage and pricing compliance.
• Assist with vendor deliveries and backdoor access to the store.
• Assist at Pharmacy out window as requested.
• Bag checks of team members; maintain store cleanliness and appearance.

Skills

Leadership

Customer service

Cash handling

Education

PTCB certification or pharmacy license

Tools

Cash registers

Store POS systems

Job description

Walgreens Co. is seeking a capable team member in Gilbert, AZ to open/close the store when management is absent, handle cash and price changes, and ensure a clean, well-organized floor and stock room for the business day.

You will engage customers, resolve issues, and model Walgreens service traits while supporting store operations, inventory, and backdoor/vendor processes to serve customers effectively.