Shift Lead: Customer Experience & Store Ops

Walgreens; Brattleboro (VT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Brattleboro, VT is seeking a retail associate who can operate independently when management is away. You will ensure store readiness, manage cash, and deliver friendly service to every customer.

You will engage customers, resolve questions, monitor inventory, assist with displays, and support back-room operations and basic bookkeeping. The role emphasizes compliance, safety, and a delightful shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Ability to open/close store and handle cash when management is absent.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in management's absence, handle cash and prep floor/stock room.
• Process returns, voids, refunds, cash drops, and provide change at registers.
• Provide and model outstanding customer service and greet customers.
• Assist with inventory counts, back room organization, pricing displays, and resets.
• Support bookkeeping tasks, including cash counts, ledgers, and bill payments as needed.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Cash register operation

Job description

Walgreens in Brattleboro, VT is seeking a retail associate who can operate independently when management is away. You will ensure store readiness, manage cash, and deliver friendly service to every customer.

You will engage customers, resolve questions, monitor inventory, assist with displays, and support back-room operations and basic bookkeeping. The role emphasizes compliance, safety, and a delightful shopping experience.