Shift Lead — Customer Experience Champion

Domino's Pizza; Falls Church (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Team Washington, Inc. in Falls Church, VA, a Domino's Pizza franchise, is seeking team-oriented individuals to assist in daily oversight and execution of store objectives. You will deliver exceptional service, manage orders, and help maintain food quality and cleanliness while supporting the Manager on Duty.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with opportunities to learn POS systems and grow within the franchise.

Qualifications

• Pass background checks as required by the company.
• Excellent written and verbal communication skills for interactions with management and customers.
• Ability to multi-task in a dynamic, fast-paced environment.
• Ability to enter orders using a computer keyboard or touch screen; take orders over counter or phone.
• Ability to lead the team on duty and coordinate scheduling.
• Strong customer service mindset to promote repeat business.

Responsibilities

• Provide leadership support to the Manager on Duty (MOD).
• Maintain high customer service standards during high-volume operations.
• Greet customers and take orders professionally and promptly.
• Oversee cash handling, counts and daily reports.
• Assist with inventory and stock ordering; ensure food quality and cleanliness.
• Cross-train and coordinate scheduling with team members.

Skills

Communication

Multi-tasking

Adaptability

Order entry

Team leadership

Customer service

Tools

POS systems

Job description

Team Washington, Inc. in Falls Church, VA, a Domino's Pizza franchise, is seeking team-oriented individuals to assist in daily oversight and execution of store objectives. You will deliver exceptional service, manage orders, and help maintain food quality and cleanliness while supporting the Manager on Duty.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with opportunities to learn POS systems and grow within the franchise.