Shift Lead - Craft Coffee, Lead with Heart

Peet's Coffee; Redwood City (CA); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid vacation

Free coffee/tea + employee discount

401k with matching

Employee Assistance program

Flexible part-time schedule

Job summary

Peet’s Coffee in Redwood City, CA is hiring a Shift Lead to help run daily operations, lead shifts, manage tasks, and ensure friendly service. You’ll model engagement, craft quality, and maintain a clean coffeebar.

This role offers competitive pay of $22.50–$23.00 per hour plus tips, medical/dental/vision, 401k with matching, paid vacation after 4 months, and employee discounts. Must be 18+, eligible to work in the U.S., and able to handle physical tasks.

Qualifications

• 1 year experience in a leadership role or directing others.
• 1 year experience with POS/cash handling responsibilities.
• Shift Leads are required to maintain a schedule availability of a minimum of three days a week or more that must also meet business needs.
• Must be legally eligible to work in the country where this job is located.
• Must be able to comply with Peet’s Employment of Minors policies and work with, among and/or direct the work of minors
• Must be at least 18 years of age or older.
• Perform various physical tasks during the work shift.

Responsibilities

• Lead shifts with focus and clarity by managing task deployment and ensuring smooth day-to-day operations in a fast-paced environment.
• Deliver exceptional customer experiences by modeling genuine engagement, a commitment to craft, high product quality, and friendly service - all while maintaining a clean and welcoming coffeebar.
• Support a positive team environment by communicating clearly, collaborating effectively, and setting an example through accountability, professionalism, and reliability.
• Ensure operational excellence by executing key responsibilities such as opening/closing routines, cash handling, inventory tasks, and visual updates during assigned shifts.
• Embrace learning and change by actively developing skills, adapting to new priorities, and using sound judgment and problem-solving to keep shifts running smoothly.

Skills

Leadership experience

POS/cash handling

Customer service

Tools

POS system

Job description

Peet’s Coffee in Redwood City, CA is hiring a Shift Lead to help run daily operations, lead shifts, manage tasks, and ensure friendly service. You’ll model engagement, craft quality, and maintain a clean coffeebar.

This role offers competitive pay of $22.50–$23.00 per hour plus tips, medical/dental/vision, 401k with matching, paid vacation after 4 months, and employee discounts. Must be 18+, eligible to work in the U.S., and able to handle physical tasks.