Shift Lead – Craft Coffee & Guest Experience (Tips Included)

Sweetwaters Coffee & Tea; Ann Arbor (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Shift beverages during shifts

Professional advancement opportunities

Hourly wage with tips

Job summary

Sweetwaters Coffee & Tea in Ann Arbor is hiring Team Leads/Shift Leads to oversee people, lead a team, and craft coffee, espresso, and tea beverages. The role emphasizes guest service, training, and maintaining quality in a busy cafe.

יבה The position offers part or full-time schedules, with shifts that include weekends and a minimum of 15 hours per week. Benefits include tips as part of the hourly rate.

Qualifications

• Food service experience preferred.
• Proven sales experience.
• Able to work in a fast-paced environment and multi-task.

Responsibilities

• Build sales through excellent product execution, guest service, and team management.
• Ensure coffee, tea, and espresso drinks are prepared to Sweetwaters standards.
• Guide the team to meet marketing and sales goals during every shift.
• Lead guest service, training, product quality, merchandising, cleanliness, and food safety.

Skills

Guest service

Sales

Team leadership

Multi-tasking

Coffee/tea knowledge

Education

High school diploma or equivalent

Job description

Sweetwaters Coffee & Tea in Ann Arbor is hiring Team Leads/Shift Leads to oversee people, lead a team, and craft coffee, espresso, and tea beverages. The role emphasizes guest service, training, and maintaining quality in a busy cafe.

יבה The position offers part or full-time schedules, with shifts that include weekends and a minimum of 15 hours per week. Benefits include tips as part of the hourly rate.