Shift Lead — Craft Coffee & Customer Experience

Starbucks; Jessup (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage (Starbucks College AA

Paid vacation and holidays

Equity program (Bean Stock)

Employee assistance programs

Job summary

Starbucks Coffee Company is looking for a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You’ll guide beverage and food preparation, coach teammates, and ensure smooth operations during shifts.

Role emphasizes team leadership, adherence to safety and cash-handling policies, and providing excellent customer experiences. We support growth through comprehensive benefits and flexible scheduling.

Qualifications

• Attend to customers with warmth and efficiency.
• Provide quality beverages and food per standard recipes.
• Delegate tasks and coordinate two or more staff members.
• Maintain attendance, punctuality, and policy compliance.
• Direct the work of others and train teammates.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks experience.
• Coach beverage/food preparation to standard recipes and customer requests.
• Oversee cash handling, safety, and store security procedures.
• Delegate tasks and coordinate small teams during shifts.
• Support training and development for new partners.

Skills

Customer service

Communication

Team leadership

Flexible scheduling

Store operations knowledge

Job description

Starbucks Coffee Company is looking for a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You’ll guide beverage and food preparation, coach teammates, and ensure smooth operations during shifts.

Role emphasizes team leadership, adherence to safety and cash-handling policies, and providing excellent customer experiences. We support growth through comprehensive benefits and flexible scheduling.