Shift Lead - Coffee Craft & Team Leadership

Starbucks Corp.; Hamden (CT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Tuition coverage through Starbucks ACH

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, making each coffeehouse a welcoming space for the community.

You will coach partners, oversee operations, ensure quality beverages and consistent service while supporting store safety and standards. This role emphasizes teamwork, quick learning, and strong interpersonal skills within a busy retail environment.

Qualifications

• Regular and consistent attendance and punctuality with or without accommodation.
• Flexibility for early mornings, evenings, weekends, nights and holidays.
• Adhere to store policies including quality beverages, cash handling, and safety.
• Minimum 6 months of customer-facing experience.
• Minimum 6 months delegating tasks to two or more teammates.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks environment.
• Coach team members to prepare drinks/food to standard recipes and customer requirements.
• Direct daily operations and ensure excellent service and store standards.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, making each coffeehouse a welcoming space for the community.

You will coach partners, oversee operations, ensure quality beverages and consistent service while supporting store safety and standards. This role emphasizes teamwork, quick learning, and strong interpersonal skills within a busy retail environment.