Shift Lead: Car Wash Operations & Customer Experience

Take 5 Car Wash; Birmingham (AL); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Take 5 Car Wash in Birmingham, AL is hiring a frontline team member to greet customers, explain wash options and memberships, and promote unlimited wash plans.

You will direct vehicles into wash tunnels, inspect for safety, and uphold Sparkle Assurance standards while delivering a fast, friendly experience.

This role requires physical activity, reliability, and leadership when shifts require guidance or problem-solving.

Qualifications

• Customer service experience is preferred.
• Must be physically active and able to work outdoors.
• Reliable and punctual with the ability to lead shifts.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer questions about services, wash options, and memberships.
• Promote memberships and offerings to drive engagement and sales.
• Direct vehicles safely into the wash tunnel and prepare vehicles.
• Observe interactions and identify opportunities to improve service.
• Lead shifts, delegate tasks, and support team during operations.
• Inspect vehicles before and after wash to ensure quality.
• Uphold safety protocols and report malfunctions.
• Continuously look for ways to improve processes and exceed expectations.

Skills

Customer service

Leadership

Communication

Outdoors

Education

High school diploma

Job description

Take 5 Car Wash in Birmingham, AL is hiring a frontline team member to greet customers, explain wash options and memberships, and promote unlimited wash plans.

You will direct vehicles into wash tunnels, inspect for safety, and uphold Sparkle Assurance standards while delivering a fast, friendly experience.

This role requires physical activity, reliability, and leadership when shifts require guidance or problem-solving.