Shift Lead CA

World Wide Wings; California; On-site; USD 22,000 - 30,000; Full time

Job summary

World Wide Wings is seeking a Shift Leader to oversee hourly operations, supervise staff, and ensure service standards are met. You will train teammates, handle guest needs, and model positive behaviors while keeping the restaurant clean and compliant with safety policies.

The role includes opening/closing duties, managing shifts, and maintaining quality, speed, and accuracy during service. Strong communication and reliability are essential for success in this fast-paced setting.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promotion after completing all training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills; can learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Communication

Customer service

Team leadership

Flexibility

Hygiene

Reliability

Punctuality

Math & reading

Education

High school diploma or GED

Job description

Overview

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands-on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and on occasion the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and shares responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certiications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills; ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.