Shift Lead: Bake, Lead & Elevate Dessert Experience

Crumbl; Hamilton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Innovative work environment

Competitive pay

Career growth opportunities

Team spirit

Customer delight

Job summary

Crumbl Cookies is looking for a Shift Lead to join our Hamilton store. You will supervise 2–6 crew members, ensure smooth operations, and maintain high-quality, from-scratch desserts.

As a Shift Lead, you will engage customers, support full-time schedules, and assist with opening/closing tasks while upholding Crumbl's fast-paced, customer-focused standards.

Qualifications

• High school diploma or equivalent; Culinary or Associate degree preferred.
• Experience in food & beverage is preferred; ServeSafe certification or willingness to complete training.

Responsibilities

• Lead shifts alongside the General Manager and fellow Shift Leads to ensure smooth store operations.
• Supervise and guide 2–6 crew members during morning, mid, or closing shifts.
• Drive quality control to produce high-quality, from-scratch desserts.
• Engage with customers to ensure a positive experience and inform them about new products.
• Make strategic decisions on when to prepare more desserts and manage bakery inventory.
• Report bakery conditions and inventory to leadership for operational excellence.
• Train new team members and provide ongoing coaching and feedback.
• Assist with opening and closing tasks as a key holder.
• Shift leads are not involved in hiring/firing or disciplinary actions.

Skills

Strong communication

Interpersonal skills

Work ethic

Education

High school diploma or equivalent

Culinary or Associate degree preferred

Job description

Join Crumbl Cookies as a Shift Manager!

Location: Crumbl - Hamilton, 3385 Princeton Rd suite 130, Hamilton, OH 45011, USA

Are you passionate about baking the world’s best cookies and delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? Crumbl Cookies has the perfect opportunity for you! We are a rapidly growing, nationwide dessert company seeking a highly skilled and motivated Shift Lead to join our enthusiastic team, with 6 stores in the Cincinnati Area.

Why Crumbl Cookies?

• Innovative Work Environment: Be part of an open-concept kitchen where creativity and efficiency meet.
• Competitive Pay: Earn $14+ depending on experience and location.
• Career Growth Opportunities: Enjoy continuous training and real opportunities for career advancement.
• Team Spirit: Collaborate with a dedicated team that shares your passion for excellence.
• Customer Delight: Play a key role in creating unforgettable dessert experiences for our customers.

Your Role as Shift Lead:

Key Responsibilities:

• Team Collaboration: Work closely with the General Manager and fellow Shift Leads to ensure smooth store operations.
• Leadership: Supervise and lead shifts (morning, mid, or closing) with 2-6 crew members.
• Quality Control: Drive the crew to consistently produce high-quality, from-scratch desserts.
• Customer Engagement: Ensure every customer has a positive experience and stays informed about new products.
• Strategic Decision-Making: Make important calls on when to prepare more desserts.
• Operational Excellence: Report on bakery conditions and inventory to leadership.
• Training and Development: Train new team members and provide ongoing coaching and feedback.
• Key Holder: Assist with opening and closing tasks.
• Defined Role: Shift leads do not participate in hiring or firing decisions and do not issue disciplinary actions.

Requirements:

• Education: High school diploma or equivalent; Culinary or Associate degree preferred.
• Experience: Prior experience in the food & beverage industry is preferred (ServeSafe certification or willingness to complete training).
• Skills: Strong communication and interpersonal skills.
• Work Ethic: Ability to thrive in a fast-paced, time-sensitive environment.
• Flexibility: Availability for full-time shifts Mon-Sat, with 1 day off in addition to ALL Sundays off and many major holidays.
• Physical Stamina: Ability to lift up to 50 lbs and stand for the duration of the shift.

Work Schedule:

• Guaranteed Day Off: Crumbl Cookies is closed on Sundays.
• Prime Shifts: Availability required for Friday and Saturday shifts.
• Rotating Shifts: Shifts rotate weekly between opening & mid shifts or mid & closing shifts.
• Priority Consideration: Applicants with open availability are given priority for promotions.

Join the Crumbl Family!

If you are a talented and enthusiastic individual passionate about cookies and delivering exceptional customer experiences, we want to hear from you! Apply now to join the Crumbl Cookies team as aShift Manager Shift Lead.

Apply Today and Start Your Sweet Career with Crumbl Cookies!

At Crumbl Cookies, we're more than just cookies—we’re an experience. As the nation's fastest-growing cookie brand, we've redefined what it means to indulge in a sweet treat. With our unique rotating flavors, you’ll find something new to love every week. Our open-concept kitchens invite you to see the magic behind each batch, while our iconic pink box adds a touch of joy to every purchase. Crumbl is where passion meets flavor, and we're looking for dedicated individuals to be part of this exciting journey. Join us and be a part of something special!