Shift Lead - UWS

Levain Bakery; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employer-funded Healthcare Reimburse-

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

Two Weeks of Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery is seeking a shift supervisor who will lead a front-line team with a people-forward approach in a fast-paced bakery setting.

You will supervise shifts, ensure high-quality customer service, manage cash handling, and uphold DOH safety standards while maintaining Levain’s renowned standards and hospitality.

Qualifications

• People-forward attitude with exceptional customer service; be proactive and empathetic in assisting customers and team members
• Strong communication and interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge

Responsibilities

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Set the tone for each shift by maintaining a positive, can-do attitude
• Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
• Act as a mentor by providing feedback and coaching to identify areas of improvement
• Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills
• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy
• Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
• Act as designated keyholder for bakery; responsible for opening and closing the store
• Oversee cash handling and bank deposits daily
• Ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store and manage weekly inventory checks
• Delegate restocking, cleaning, and organizational tasks to the team

Skills

Customer service

Communication

Teamwork

Reliability

Patience

Attention to detail

Levain values

Education

Toast POS knowledge

Tools

Toast POS system

Job description

• Base Pay $21.25 - $24.25 / Hour
• Other Compensation + tips + 15% bonus potential

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

Leadership & Team Supervision

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Set the tone for each shift by maintaining a positive, can-do attitude
• Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
• Act as a mentor by providing feedback and coaching to identify areas of improvement
• Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
• Act as designated keyholder for bakery; responsible for opening and closing the store
• Oversee cash handling and bank deposits daily
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
• Delegate restocking, cleaning, and organizational tasks to the team

Requirements

• Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 pounds
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• Utilize basic computer skills (Email, Microsoft Office)
• Must have valid DOH Certification & additional regional required food handlers’ certifications
• $21.25-24.25/hour + tips + up to 15% quarterly bonus potential
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• Two Weeks of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.