Shift Lead & Assistant Manager - Fast-Casual Dining

Firehouse Subs 566; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Firehouse Subs 566 in Tucson, AZ is seeking a Shift Lead/Assistant Manager to oversee daily operations and drive exceptional guest experiences. You will lead a fast-paced team, ensure top-tier service, and support staff training and development.

The role focuses on restaurant operations, customer service, and workforce leadership in a busy hospitality setting, offering opportunities to grow managerial skills in a dynamic brand.

Qualifications

• Proven experience in restaurant management or supervisory roles.
• Strong background in staff training and development.
• Excellent communication and guest-service skills.

Responsibilities

• Assist in managing all aspects of restaurant operations, including food quality and cleanliness.
• Supervise and motivate staff to deliver outstanding customer service and maintain performance.
• Oversee food preparation and ensure safety/hygiene standards.
• Manage inventory and conduct stock checks to minimize waste.
• Handle cash transactions accurately using POS systems and cash handling procedures.
• Train new team members and provide ongoing coaching on food handling and service.
• Coordinate staff schedules to ensure proper coverage during peak hours and resolve issues promptly.

Skills

Leadership

Staff training

Customer service

Communication

Team motivation

Tools

Toast POS

Aloha POS

Micros POS

Job description

Firehouse Subs 566 in Tucson, AZ is seeking a Shift Lead/Assistant Manager to oversee daily operations and drive exceptional guest experiences. You will lead a fast-paced team, ensure top-tier service, and support staff training and development.

The role focuses on restaurant operations, customer service, and workforce leadership in a busy hospitality setting, offering opportunities to grow managerial skills in a dynamic brand.