Shift Lead

Buff City Soap; Waxahachie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Training

Development

Job summary

Buff City Soap is seeking a Retail Shift Lead in Waxahachie, TX to guide a small team, deliver friendly guest service, and hit daily sales goals. This full-time, on-site role requires hands-on leadership, efficient store operations, and a passion for our handmade skincare products.

You’ll open and close the store, train teammates, manage cash, and maintain cleanliness in both retail and Makery areas while ensuring high product quality and safety standards.

Qualifications

• Previous leadership or supervisory experience preferred.
• Strong communication and guest service skills.
• Ability to lead a team independently and make sound decisions.
• Comfortable working in a sales-driven environment and achieving goals.
• Basic computer skills and ability to learn company systems.
• Strong organizational and time management skills.
• Responsible, dependable, and trustworthy with cash handling responsibilities.
• Ability to work cohesively with a team in a fast-paced environment while following company policies.

Responsibilities

• Serve as a leader on duty during assigned shifts.
• Open and close the store, including balancing and closing cash drawers.
• Delegate tasks and ensure all daily responsibilities are completed.
• Coach, motivate, and support team members throughout the shift.
• Hold the team accountable to company standards, procedures, and sales goals.
• Lead by example in attitude, work ethic, guest service, and sales performance.
• Create an exceptional, guest-focused shopping experience.
• Greet and engage every guest upon arrival.
• Make relevant product recommendations based on guest needs.
• Confidently ask for the sale and help the team meet and exceed sales goals.
• Handle guest concerns professionally and effectively.
• Assist with daily production of handmade products while maintaining a high level of quality.
• Balance production responsibilities while assisting guests and supporting team members.
• Maintain appropriate inventory levels of raw materials, supplies, and finished products.
• Ensure all final products meet company quality standards.
• Follow all safety, sanitation, and cleanliness requirements.
• Assist with maintaining cleanliness throughout both the retail and production areas of the Makery.
• Support inventory management, reporting, and daily operational tasks.

Skills

Leadership

Guest service

Sales oriented

Team coaching

Tools

POS software

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Retail Shift Lead (Full-Time) Buff City Soap is on a mission to create fresh, handmade products that are free of harsh ingredients and full of nourishing plant-based goodness. Unlike traditional retailers, we don't just sell our products—we make them right in our Makery every day.

We're looking for a motivated, results-driven Shift Lead who can confidently lead a team, deliver exceptional guest experiences, and drive sales. This is a hands-on leadership role that requires someone who can take charge, coach team members, maintain operational standards, and ensure daily goals are met.

What You'll Do

Lead the Team

• Serve as a leader on duty during assigned shifts.
• Open and close the store, including balancing and closing cash drawers.
• Delegate tasks and ensure all daily responsibilities are completed.
• Coach, motivate, and support team members throughout the shift.
• Hold the team accountable to company standards, procedures, and sales goals.
• Lead by example in attitude, work ethic, guest service, and sales performance.

Drive Sales & Guest Experience

• Create an exceptional, guest-focused shopping experience.
• Greet and engage every guest upon arrival.
• Make relevant product recommendations based on guest needs.
• Confidently ask for the sale and help the team meet and exceed sales goals.
• Handle guest concerns professionally and effectively.

Operations & Production

• Assist with daily production of handmade products while maintaining a high level of quality.
• Ability to multitask in a fast-paced environment, balancing production responsibilities while assisting guests and supporting team members.
• Maintain appropriate inventory levels of raw materials, supplies, and finished products.
• Ensure all final products meet company quality standards.
• Follow all safety, sanitation, and cleanliness requirements.
• Assist with maintaining cleanliness throughout both the retail and production areas of the Makery.
• Support inventory management, reporting, and daily operational tasks.

What We’re Looking For

• Previous leadership, keyholder, team lead, training, or supervisory experience preferred.
• Strong communication and guest service skills.
• Ability to lead a team independently and make sound decisions.
• Comfortable working in a sales-driven environment and achieving goals.
• Basic computer skills and ability to learn company systems.
• Strong organizational and time management skills.
• Responsible, dependable, and trustworthy with cash handling responsibilities.
• Ability to work cohesively with a team in an upbeat, fast-paced environment while following company policies and procedures.
• Ability to work nights, weekends, and holidays as needed.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds repeatedly.
• Comfortable working around various scents and fragrances.
• Ability to bend, reach, stoop, kneel, climb, and perform repetitive motions.
• Ability to assist with cleaning duties including sweeping, mopping, scrubbing, and general Makery maintenance.

Benefits

• Growth and advancement opportunities
• Flexible scheduling
• Medical, Dental, Vision, Life, STD, LTD, HSA, Critical Illness & Accident Insurance (Full-Time Team Members)
• Paid Time Off (Full-Time Team Members)
• Employee discounts
• Anniversary recognition and gifts
• Team contests and performance incentives

If you enjoy leading from the front, motivating a team, engaging with guests, and thriving in a fast-paced environment, we'd love to hear from you.