Shift Lead

Walgreens; Town of Florida (NY); On-site; USD 23,419 - 27,552; Full time

Job summary

A leading retail pharmacy chain in New York seeks a Shift Lead. In this full-time position, you'll manage store operations during shifts, ensure customer satisfaction, and support staff. You must have at least one year of leadership experience, alongside essential skills in cash handling and customer service. This role promises a comprehensive compensation package based on experience and geography. Be part of a thriving team at this reputable pharmacy chain.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management.
• Model and deliver a distinctive and delightful customer experience.
• Maintain accurate inventory counts across departments.

Skills

Leadership

Customer service

Inventory management

Cash handling

Job description

Join to apply for the Shift Lead role at Walgreens.

Your pay will be based on your skills and experience. Talk with your recruiter to learn more.

Base Pay Range

$17.00/hr - $20.00/hr

Responsibilities

• Open and close the store in the absence of store management, including all required systems start‑ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members.
• Hold store keys and assist with vendor ordering, order exceptions, and reverse logistics.
• Register all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist in evaluating and developing displays, including promotional, seasonal, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts across departments, stockroom, and overstock locations.
• Ensure the Outdate program is followed and assist with food item separation and stock rotation.
• Basic department pricing, daily price changes, and signage accuracy.
• Assist with bookkeeping activities such as cash reports, counts, ledgers, and bill payments.
• Maintain store condition through exterior and interior maintenance, request repairs as needed.
• Assist in separating food items and product placement per policies, use FIFO method for consumables.
• Knowledge of store systems and equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products.
• Check bags of team members before leaving the store.
• Comply with all company policies and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Attend training and complete PPLs requested by Manager.

Communications

• Serve as liaison between management and non‑management team members.
• Report disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Knowledge of store inventory control.
• Will consider employment of qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

This role will remain open until filled.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

To review benefits, please visit jobs.walgreens.com/benefits

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Management and Manufacturing