Shift Lead

Walgreens; Boardman (OH); On-site; USD 23,419 - 27,552; Full time

Job summary

A well-known retail pharmacy in Boardman seeks a Shift Lead to ensure smooth store operations. Responsibilities include opening/closing the store, managing customer experiences, and supporting team member training. Ideal candidates will have leadership experience and a strong customer service orientation. This full-time position offers competitive hourly pay based on experience. Join a company committed to teamwork and customer satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key-holder experience.
• Fluency in reading, writing and speaking English.

Responsibilities

• Open and close the store without management.
• Engage customers by greeting them and offering assistance.
• Assist with interior and exterior maintenance.

Skills

Leadership

Customer Service

Communication

Job description

Join to apply for the Shift Lead role at Walgreens

This role is open until filled. Compensation will be based on your skills and experience.

Base pay range

$17.00/hr - $20.00/hr

Responsibilities

• Open and close the store without management, including start‑up of required systems, cash handling, ensuring floor and stockroom are ready, and opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Share customer‑service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Hold and use store keys to open and close in the absence of management.
• Assist and coach team members with warehouse and vendor ordering processes.
• Ensure all sales are registered on the assigned cash register, documenting scanning errors, price verification, price modifications, voids, etc.
• Assist manager with reviewing order exceptions, reverse logistics and evaluating displays.
• Maintain accurate inventory counts across departments, stockroom and over‑stock locations.
• Support the Outdate program with team members.
• Perform basic department pricing and daily price changes; ensure proper signage.
• Perform bookkeeping activities: cash reports, cash counts, ledgers and bill payment as requested.
• Assist with interior and exterior maintenance, reporting repairs as needed.
• Separate food items, manage product placement, and perform stock rotation.
• Maintain working knowledge of store systems and equipment.
• Assist at pharmacy out window as requested.
• Comply with state and local laws for regulated products.
• Conduct bag checks of team members before leaving the store.
• Adhere to all company policies and maintain respectful relationships.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Attend training and complete requested PPLs.

Communications

• Serve as liaison between management and non‑management team members, communicating tasks when management absent.
• Report disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key‑holder experience.
• Fluency in reading, writing and speaking English (except in Puerto Rico).

Preferred Qualifications

• Knowledge of store inventory control.
• Consideration of applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability and veterans.

Salary Range: $17 - $20 per hour.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing