Shift Lead

LV Petroleum LLC; Shorter (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

LV Petroleum LLC is seeking a Shift Lead at TA Travel Center in Shorter, Alabama. The role involves supervising staff, ensuring customer satisfaction, and maintaining operational standards during shifts. Ideal candidates will have leadership experience, strong communication skills, and be able to work flexible hours. With responsibilities including staff training, cash handling, and inventory management, this position is crucial for effective store performance. Join us to lead our team towards success!

Qualifications

• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Ability to resolve customer complaints and provide effective solutions.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations during the shift, ensuring staff members are on task.
• Maintain a high standard of customer service by addressing inquiries promptly.
• Train, mentor, and support new employees.

Skills

Leadership capabilities

Customer service skills

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

The Shift Lead at TA Travel Center plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store’s operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities

• Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well
• Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly
• Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures
• Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks
• Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts
• Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment
• Reporting: Communicate effectively with management about any operational issues and staff performance

Requirements

• High school diploma or equivalent is required
• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred
• Strong leadership capabilities with effective team management skills
• Excellent communication and interpersonal skills
• Ability to resolve customer complaints and provide effective solutions
• Familiarity with cash handling and point-of-sale systems
• Willingness to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods and lift items weighing up to 50 pounds
• Capable of performing physical tasks such as stocking shelves and moving merchandise