Shift Lead / Team Captain

Smoothie King (SKFI); Colleyville (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Bonuses and Tips

Job summary

Smoothie King seeks a dedicated Shift Leader/Brand Ambassador to guide guests in choosing smoothies and retail items that support healthy lifestyles. You will lead the team when the General Manager is away, ensure smooth store operations, and uphold brand culture and guest satisfaction.

The role emphasizes teamwork, reliable attendance, and proactive customer engagement to promote a positive guest experience. Training provided on brand standards and safety.

Qualifications

• Minimum 1 year of experience in restaurant or retail customer service.
• Strong communication and guest service skills.
• Familiarity with POS systems and basic computer tasks.

Responsibilities

• Blends smoothies and prepares items per brand standards.
• Greets guests, assists in product selection, and delivers friendly service.
• Supervises shift when GM is unavailable and supports team members.
• Handles cash, inventory, and opening/closing duties.
• Maintains cleanliness and enforces food safety practices.

Skills

Communication

Customer service

Team leadership

Tools

Microsoft Office

POS system

Job description

As a brand ambassador, Shift Leaders will help our guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them to live a healthy and active lifestyle! A Shift Leader will also provide guidance to team members when the General Manager is not in the store. The successful shift leader will be passionate about the brand and demonstrate willingness to take on new challenges.

Benefits:

• Employee discount
• Flexible schedule
• Bonuses and Tips

Responsibilities:

• Blends delicious tasting smoothies.
• Ensures Guest's purpose is met when smoothies are ordered.
• Greets and engages the Guest to provide a friendly experience
• Properly preps all fruits, vegetables, frozen items, powders, and liquids.
• Performs opening and/or closing duties.
• Performs store checklist tasks.
• Shows up on time and ready to work.
• Lives and promotes the culture, values, and mission of Smoothie King
• Assists in Team Member management throughout shifts.
• Fulfills cash handling, inventory, and open/closing store assignments.

Essential Functions:

• Minimum 1 years of experience as a team member in a restaurant or similar type of retail customer service business.
• Microsoft Office knowledge required.
• Knowledgeable of general POS functionality.
• Excellent Communication Skills, ability to give and receive feedback.

Additional Responsibilities:

ALL OF THE DUTIES OF A TEAM MEMBER INCLUDING THE FOLLOWING:

• Operates a blender and POS cashier system.
• Regularly moves boxes, weighing up to 55 lbs., throughout the store.
• Constantly positions self to bend, reach, and scoop throughout assigned shifts.
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F.
• The employee must be able to tolerate exposure to food allergens.
• Knowledgeable of general POS functionality.
• Excellent Communication Skills, ability to give and receive feedback.
• Must be able to stand for prolonged periods of time (6 to 8 hours).
• Must be extremely reliable.
• Makes bank deposits and reconcile daily cash drops
• Assist the General Manager with product ordering
• Must ensure consistency and high quality preparation of smoothies and Guest service.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of all areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Brand loyalty: Communicate and execute positive brand impression to the overall Guest experience.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It's been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They're not just good; they're good for you.