Shift Lead

Insomniacookies; Norfolk (VA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Training & mentorship

Pet insurance

Growth opportunities

Employee discount and FREE cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for their new location in Norfolk, VA. As a Shift Leader, you will be responsible for overseeing operations during your shift, providing exceptional customer service, and leading a team. Ideal candidates should have at least one year of experience in a customer-focused role and strong leadership abilities.

The position offers flexible part-time schedules, daily pay-on-demand, and various perks including paid vacation and sick time. Join a fun and exciting team while contributing to the success of our bakery.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, and cleaning.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management

Leadership ability

Detail-oriented

Job description

Shift Leader – Norfolk, VA (Granby St.)

Insomnia Cookies is one of the fastest growing, late‑night, sweet indulgence companies in the country, and we are actively interviewing Shift Leaders for our brand new Norfolk, VA location at 155 Granby St. Norfolk, VA 23510. As a Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.