Shift Lead

Jersey Mike's Subs - New York; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Jersey Mike's Subs - New York is looking for a hands-on Shift Lead to run assigned shifts, set up the crew, and ensure guests receive accurate orders with a friendly welcome.

You will coach the team during rushes, manage staffing, and coordinate opening/closing procedures while upholding food safety and cash handling standards.

Qualifications

• Experience in food service or another fast-paced, customer-facing operation.
• Experience leading a shift, training teammates, or coordinating a team.
• Ability to give clear directions, coach respectfully, and make sound decisions during a rush.
• Reliable follow-through on food safety, cash handling, and shift documentation.
• Has or is willing to obtain NYC Food Protection Certificate.

Responsibilities

• Set up each shift by assigning tasks and ensuring staffing, prep, bread, ingredients, packaging, and equipment readiness.
• Direct the flow of in-store and online orders, coordinate breaks, and move people between stations as demand changes.
• Work alongside the crew and coach in the moment on hospitality, order accuracy, portioning, and speed of service.
• Handle routine guest concerns and escalate serious issues, staffing gaps, or product shortages to store management promptly.
• Verify food safety practices, temperature logs, and product counts.

Skills

Food service experience

Shift leadership

Team coaching

Customer service

Cash handling

Job description

We’re hiring a hands‑on Shift Lead to run assigned shifts at our Jersey Mike’s Subs. You’ll set up the crew for service, work alongside them during the rush, and make sure guests get the right order and a friendly welcome. When the shift ends, you’ll leave the store ready for the next team and communicate anything that needs follow‑up.

What you’ll do

Set up each shift by assigning stations and checking staffing, prep, bread, ingredients, packaging, and equipment readiness.

Direct the flow of in-store and online orders, coordinate breaks, and move people between stations as demand changes.

Work alongside the crew and coach in the moment on hospitality, order accuracy, portioning, and speed of service.

Handle routine guest concerns and bring serious issues, staffing gaps, or product shortages to store management promptly.

Verify food safety and sanitation practices, temperature logs, and assigned product counts.

Complete opening or closing procedures as assigned, including cash checks, cleaning verification, and a clear handoff to the next leader.

What we’re looking for

Experience in food service or another fast‑paced customer‑facing operation. Jersey Mike's experience is a plus.

Experience leading a shift, training teammates, or coordinating a team is preferred.

The ability to give clear direction, coach respectfully, and make sound decisions during a rush.

Reliable follow-through on food safety, cash handling, and shift documentation.

Has or is willing to obtain NYC Food Protection Certificate.