Shift Leader - Restaurant Experience Required

Jersey Mike's Subs | Culinary Ventures 2 LLC; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Jersey Mike's Subs is seeking an experienced Shift Leader for day shifts in Tennessee. You will lead a busy restaurant, coach team members, ensure fast, friendly service, and uphold Jersey Mike’s standards.

Restaurant experience is required. The role requires dependable leadership, strong communication, and the ability to maintain high standards while supporting management in daily operations.

Qualifications

• Must have restaurant leadership experience.
• Experience coaching and mentoring team members.
• Strong communication and organizational skills.

Responsibilities

• Lead and motivate team members during daily shifts.
• Provide friendly, fast, and accurate customer service.
• Ensure sandwiches and menu items meet Jersey Mike’s standards.
• Assign tasks and keep team productive throughout the shift.
• Maintain a clean, organized, and food-safe restaurant.
• Handle opening/closing shift responsibilities.
• Assist with cash handling and register procedures.
• Monitor food quality and portioning.
• Train and develop new and existing team members.
• Handle customer concerns professionally.
• Support management with inventory and daily operations.
• Set an example for teamwork, urgency, cleanliness, and hospitality.

Skills

Team leadership

Customer service

Communication

Dependability

Food safety

Job description

Experienced Shift Leader – Jersey Mike’s Subs

Jersey Mike’s Subs is hiring an experienced Shift Leader for our day shift!

We’re looking for a dependable, energetic, and experienced restaurant professional who knows how to lead a team, provide outstanding customer service, and keep a busy restaurant running smoothly.

Restaurant experience is required. This is a leadership position, so we are looking for someone who is comfortable taking charge, coaching team members, maintaining high standards, and leading by example.

Responsibilities

• Lead and motivate team members during daily shifts

• Provide friendly, fast, and accurate customer service

• Ensure sandwiches and other menu items are prepared according to Jersey Mike’s standards

• Assign tasks and keep team members productive throughout the shift

• Maintain a clean, organized, and food-safe restaurant

• Handle opening and/or closing shift responsibilities

• Assist with cash handling and register procedures

• Monitor food quality, portioning, and product freshness

• Help train and develop new and existing team members

• Handle customer concerns professionally

• Support management with inventory, prep, and daily restaurant operations

• Set the example for teamwork, urgency, cleanliness, and hospitality

Requirements

• Previous restaurant experience is required

• Previous shift leader, key holder, supervisor, or restaurant leadership experience is strongly preferred

• Must be dependable and able to work scheduled shifts consistently

• Strong communication and leadership skills

• Comfortable working in a fast-paced restaurant environment

• Positive attitude and strong work ethic

• Ability to coach and hold team members accountable

• Must understand the importance of food safety and restaurant cleanliness

• Ability to stand for extended periods and perform normal restaurant duties

What We’re Looking For

The right candidate is someone who doesn’t need to be constantly supervised. You see what needs to be done, take initiative, and help your team succeed. You understand that great leadership means working alongside your team while also making sure standards are being met.

If you have restaurant experience, enjoy working with people, and are ready to take on a leadership role with Jersey Mike’s Subs, we’d love to hear from you.