Shift Lead

Whistle Express Car Wash; Mount Airy (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading car wash service in Mount Airy is seeking a Shift Lead to oversee daily operations, engage with customers, and lead a team. This part-time role involves directing vehicle entry, ensuring safety protocols, and maintaining wash quality standards. Successful candidates will demonstrate strong leadership skills, attention to detail, and a commitment to providing excellent customer service. Join a growing team dedicated to continuous improvement and customer satisfaction.

Qualifications

• Ability to engage customers effectively and promote service options.
• Leadership skills to guide team members and manage operations.
• Keen attention to detail to ensure quality service delivery.

Responsibilities

• Greet and assist customers for a positive experience.
• Direct vehicles safely into wash tunnel and monitor equipment.
• Lead shift operations and delegate tasks to team members.
• Inspect vehicles for quality assurance before and after wash.

Skills

Customer engagement

Team leadership

Operational management

Attention to detail

Job description

Shift Lead page is loaded## Shift Leadlocations: 190 - Mount Airytime type: Part timeposted on: Posted Todayjob requisition id: JR100917# Key Responsibilities:**Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.