Shift Lead

Whistle Express Car Wash; Ramsey (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

A leading car wash company in New Jersey is seeking a Shift Lead to oversee customer engagement, direct vehicle operations, and lead team activities. The ideal candidate has strong leadership skills and a commitment to service quality. You will be responsible for providing a positive experience for customers while ensuring safety protocols are followed. This full-time position offers opportunities for professional growth and development within a dynamic work environment.

Qualifications

• Proven ability to lead a team and handle operational challenges.
• Excellent customer service skills.
• Strong attention to detail and commitment to quality.

Responsibilities

• Greet customers and provide a friendly experience.
• Direct vehicles safely into the wash tunnel.
• Lead the team during shifts in the absence of leadership.
• Inspect vehicles to ensure quality standards are met.
• Monitor equipment, report malfunctions, and enforce safety protocols.
• Lead opening/closing procedures and manage shift operations.
• Inspect vehicles before/after wash for quality and address missed spots.

Skills

Customer engagement

Team leadership

Attention to detail

Safety protocols

Communication

Job description

Shift Lead page is loaded## Shift Leadlocations: 187 - Ramseytime type: Full timeposted on: Posted Todayjob requisition id: JR101072# Key Responsibilities:**Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.