Shift Lead

Whistle Express Car Wash; Mayfield (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A local car wash company in Mayfield is seeking a dedicated Shift Lead to enhance customer experiences and manage team operations. The ideal candidate will engage customers, ensure safety protocols during vehicle washing, and support team members in daily tasks. Strong leadership skills and attention to detail are essential to maintain high service quality. Join a growing team focused on delivering excellence in customer service and operational efficiency.

Qualifications

• Strong communication skills to engage customers positively.
• Ability to lead a team and delegate tasks effectively.
• Attention to detail to ensure wash quality meets standards.

Responsibilities

• Greet customers and enhance their experience.
• Direct vehicles into the wash tunnel safely.
• Lead the team during shifts and support team members.

Skills

Customer engagement

Team leadership

Attention to detail

Operational safety

Job description

Shift Lead page is loaded## Shift Leadlocations: 278 - Mayfieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101485# Key Responsibilities:**Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.