Shift Lead

Whistle Express Car Wash; Richlands (VA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading car wash company in Richlands, Virginia, is seeking a Shift Lead to oversee operations and ensure excellent customer experiences. The ideal candidate will be responsible for customer engagement, team leadership, and operational safety. Strong attention to detail is required to maintain quality standards. This part-time position is perfect for those passionate about driving performance and enhancing customer satisfaction. If you're ready to make an impact in a dynamic environment, we want to hear from you.

Qualifications

• Must possess excellent customer service skills and a friendly demeanor.
• Ability to lead a team effectively and handle operational issues.
• Strong attention to detail to maintain wash quality standards.

Responsibilities

• Greet customers and provide positive experiences.
• Direct vehicles safely and monitor equipment operations.
• Lead team during shifts and manage task delegation.
• Inspect vehicles for wash quality and report issues.

Skills

Customer engagement

Team leadership

Attention to detail

Operational safety

Job description

Shift Lead page is loaded## Shift Leadlocations: 229 - Richlandstime type: Part timeposted on: Posted Todayjob requisition id: JR101520# Key Responsibilities:**Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.