Shift Lead

America's Pizza Company, LLC; Midland (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

America's Pizza Company, LLC in Midland, TX is seeking a Shift Lead to support the Restaurant General Manager and Store Assistant General Manager. You will help oversee all restaurant operations during assigned shifts, ensuring quality of food and service while supervising team members.

The role emphasizes leadership, accountability, and a positive team culture. Candidates should have at least six months of restaurant or retail experience, be at least 18, and ready to train for future Store AGM

Qualifications

• Must be at least 18 years of age.
• Six (6) months experience in a restaurant, hospitality or retail environment, preferably with team lead experience.

Responsibilities

• Support the Restaurant General Manager with responsibility and management of all associates during assigned shifts.
• Ensure food, beverage and service quality meet or exceed standards.
• Monitor service equipment.
• Perform opening/closing duties and train/motivate fellow associates.
• Anticipate customer needs and address concerns.
• Assist with labor scheduling, product projections and store financials with manager approval.
• Ensure a safe working and customer experience environment.
• Comply with company policies.
• Contribute to a positive team environment through attitude and example.

Skills

Sound judgment and decision making

Lead with respect and integrity

Detail-oriented

Interpersonal and communication skills

High performance culture

Motivate and empower a team

Self-driven and flexible

Microsoft Office Suite proficiency

Job description

Summary:

The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.

Competencies

• Sound judgment and decision making
• Ability to lead with respect and integrity
• Detail-oriented and organized
• Strong interpersonal and communication skills
• Maintaining a high performance and accountable culture
• Ability to motivate and empower a team to deliver the best
• Self-driven and flexible
• Microsoft Office Suite proficiency

Essential Job Functions

• Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts
• Ensures food, beverage and service quality meet or exceed standards
• Monitoring all service equipment
• Performing closing and/or opening dutiesTrain and motivate fellow associates
• Anticipating customer needs and addressing customer concerns
• Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.
• Ensures a safe working and customer experience environment
• Ensuring compliance with all company policies.
• Contributing to a positive team environment through attitude and example
• Other duties, as needed.

Succession Planning

• This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.

General Conditions And Physical Demands

• Lift, move or carry up to 75 pounds
• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Required Education And Experience

• Must be at least 18 years of age
• Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with "team lead" experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.