Shift Leader

CKE Restaurants, Inc.; Sumiton (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

CKE Restaurants, Inc. is seeking a Shift Leader in Sumiton, Alabama. This role involves assisting the General Manager in various management activities, focusing on ensuring restaurant operations align with business objectives.

The ideal candidate will have 2-3 years of experience in restaurant management, a proven track record in customer service, and strong problem-solving abilities. This fast-paced position requires effective communication and team-building skills to help maximize productivity and enhance the customer experience.

Qualifications

• 2-3 years of experience in restaurant management or relevant education.
• Must communicate effectively with internal and external contacts.
• Ability to troubleshoot cash handling problems.

Responsibilities

• Assist the General Manager with management activities.
• Ensure Crew Persons and Team Leaders meet job expectations.
• Provide quality customer service to achieve total customer satisfaction.
• Support sales maximization and cost minimization efforts.

Skills

Team building skills

Planning and time management skills

Problem-solving skills

Analytical skills

Bi-lingual skills

Education

High School Diploma or GED

Job description

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. The role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and or special projects as assigned in response to changing business conditions and or requirements

Position Qualifications/Core Competencies

• Must possess approximately two (2) to three (3) years of any combination of experience and or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant's needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Work Environment

• Fast paced environment working with kitchen equipment in tight quarters

Physical Demands

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50-75 lbs. comfortably
• Work with various cleaning products