Shift Lead

Insomniacookies; Kennesaw (GA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Pet insurance

Job stability with growing company

Growth/promotion opportunities

Fun team environment

Free cookies with every shift

Job summary

Insomnia Cookies is hiring a Shift Leader for our Kennesaw, GA location. You’ll lead day or night shifts, ensure top-notch customer service, manage operations, and mentor team members in a fast-paced bakery environment.

Join a growing brand known for its cookies, with opportunities for growth and a fun, team-focused atmosphere. Must be able to lift up to 40 lbs and be legally eligible to work in the US. Training is provided and cookies are available during every shift.

Qualifications

• Customer service focus with guest-first approach.
• Excellent communication and time-management abilities.
• Outgoing, friendly, patient demeanor.
• Ability to lead-by-example and motivate teammates.
• Comfort with lifting up to 40 lbs. and standing for shifts.
• Legally eligible to work in the United States; 18+ years old.

Responsibilities

• Provide exceptional customer service and high-quality products to guests on shift.
• Support store leadership by maintaining operations and relaying information.
• Lead baking, cashiering, packaging, and cleaning tasks with the team.
• Collaborate with Cookie Crew to ensure smooth shift execution.
• Maintain a safe, clean work environment and proper food handling.
• Oversee cash handling and deposits during shifts.

Skills

Customer service

Leadership

Communication

Time management

Team motivation

Detail oriented

People skills

18+ eligibility

US work eligibility

Tools

POS systems

Job description

Overview

As a Shift Leader at our KSU store located at 1133 Chastain Road NW, Kennesaw GA 30144, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Excellent training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!