Shift Lead (Late Night)

Insomnia Cookies; Richmond (VA); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time

Training & mentorship

Pet insurance

Job stability in a growing company

Growth opportunities

Team environment and cookie discounts

Job summary

Insomnia Cookies at the VCU store (918 W Grace St, Richmond, VA) is hiring a Shift Leader for the 7:00pm–3:00am shift. You will lead the night crew, ensure great guest service, and maintain store operations with a hands-on approach.

You will train and mentor team members, manage baking, cash handling, and safety, and foster a fun, fast-paced environment while upholding company standards.

Qualifications

• At least 1 year of customer service experience.
• POS systems experience.
• Excellent communication and time management skills.
• Outgoing, friendly, patient demeanor.
• Detail oriented and results driven.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide outstanding customer service and quality products to guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Leadership

Customer service

Communication

Time management

People skills

Outgoing personality

Detail oriented

Motivation

Lifting up to 40 lbs

Tools

POS systems

Job description

As a Shift Leader at our VCU store located at 918 W Grace St you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Presently, we are only seeking candidates who have availability to work shifts between 7:00pm and 3:00am.

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.