Shift Lead

Capriotti's Sandwich Shop; Henderson (NV); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Capriotti's Sandwich Shop in Henderson, NV is seeking a Shift Lead to oversee daily operations, coach the team, and deliver exceptional guest experiences. You will model leadership, ensure quality food and a welcoming environment, and uphold Capriotti's standards.

Join a fast-paced team focused on hospitality, accountability, and growth. This role offers leadership development and a clear path to advancement within Capriotti's growing brand.

Qualifications

• Must be at least 18 years old.
• Previous restaurant/food service leadership experience preferred.
• Experience as Shift Lead, Team Lead, Crew Leader, or Assistant Manager is a plus.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Dependable, flexible, and team-oriented.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support team members throughout each shift.
• Delegate tasks effectively and ensure completion of daily responsibilities.
• Foster a positive, respectful, and team-oriented workplace culture.
• Coach and develop team members through ongoing feedback and support.
• Recognize team accomplishments and celebrate successes.
• Deliver and uphold exceptional customer service standards.
• Ensure every guest receives accurate, high-quality orders.
• Resolve guest concerns professionally and promptly.
• Promote Capriotti's culture of hospitality and service excellence.
• Assist in opening and closing procedures.
• Monitor food quality, presentation, and portion control standards.
• Ensure compliance with food safety, sanitation, and health regulations.
• Support inventory management, product rotation, and supply organization.
• Maintain cleanliness and organization throughout the restaurant.
• Assist with labor management and daily operational efficiency.
• Communicate effectively with management and team members.
• Ensure smooth transitions between shifts.
• Follow company policies and operating procedures.
• Demonstrate integrity, professionalism, and accountability in all situations.

Skills

Leadership

Customer service

Multitasking

Communication

Teamwork

Job description

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule

Location: Henderson, NV

Competitive Pay Based On Experience

Part-Time Opportunities Available

Sharing Our Passion, One Sandwich at a Time

Join a Growing Brand with Endless Opportunity

Capriotti's Sandwich Shop is an award-winning fast-casual restaurant brand with more than 100 locations nationwide and ambitious growth plans for the future. We're known for our handcrafted sandwiches, exceptional guest service, and a culture that values teamwork, accountability, and continuous growth.

We're looking for an energetic and motivated Shift Lead who is ready to take the next step in their leadership journey. If you thrive in a fast-paced environment, enjoy coaching others, and take pride in delivering an outstanding guest experience, we'd love to meet you.

At Capriotti's, our people are the key ingredient to our success. Every shift is an opportunity to lead, inspire, and make a difference.

Why Join Capriotti's?

• Competitive Pay
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Health Benefits for Eligible Team Members
• Free Meals During Shifts
• Employee Discounts
• Flexible Scheduling
• Paid Leadership Training & Development
• Clear Career Growth Opportunities
• Promote-from-Within Culture

Position Overview

As a Shift Lead, you will help oversee day-to-day restaurant operations while leading and supporting your team during each shift. You will ensure that guests receive exceptional service, quality food, and a welcoming environment while maintaining Capriotti's operational standards.

You will serve as a role model for team members by demonstrating leadership, positivity, accountability, and a commitment to excellence.

What You'll Do

Leadership & Team Development

• Lead, motivate, and support team members throughout each shift
• Delegate tasks effectively and ensure completion of daily responsibilities
• Foster a positive, respectful, and team-oriented workplace culture
• Coach and develop team members through ongoing feedback and support
• Recognize team accomplishments and celebrate successes

Guest Experience

• Deliver and uphold exceptional customer service standards
• Ensure every guest receives accurate, high-quality orders
• Resolve guest concerns professionally and promptly
• Promote Capriotti's culture of hospitality and service excellence

Operations Management

• Assist in opening and closing procedures
• Monitor food quality, presentation, and portion control standards
• Ensure compliance with food safety, sanitation, and health regulations
• Support inventory management, product rotation, and supply organization
• Maintain cleanliness and organization throughout the restaurant
• Assist with labor management and daily operational efficiency

Communication & Accountability

• Communicate effectively with management and team members
• Ensure smooth transitions between shifts
• Follow company policies and operating procedures
• Demonstrate integrity, professionalism, and accountability in all situations

What We're Looking For

• Must be at least 18 years old
• Previous restaurant, food service, retail, or hospitality leadership experience preferred
• Experience as a Shift Lead, Team Lead, Crew Leader, or Assistant Manager is a plus
• Strong leadership and coaching abilities
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Dependable, flexible, and team-oriented
• Availability to work evenings, weekends, and holidays

Career Growth Starts Here

At Capriotti's, we believe great leaders are developed from within. Many of our managers and franchise leaders began their careers as Team Members and Shift Leads. We are committed to providing the training, mentorship, and growth opportunities needed to help you achieve your career goals.

Whether you're looking to build leadership experience or pursue a long-term restaurant management career, Capriotti's offers a path for advancement.

Ready to Lead?

Join a team passionate about great food, exceptional service, and creating memorable guest experiences.

Capriotti's Sandwich Shop is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all team members.