Shift Lead (FULL TIME)

A Caring Doctor (New Jersey), P.C.; Paramus (NJ); On-site; USD 29,301 - 37,443; Full time

Benefits offered by this job

Comprehensive medical, dental and vision insurance

Generous retirement plans with company match

Paid time off and holidays

Continuing education allowance

Job summary

A Caring Doctor (New Jersey), P.C. is seeking a full-time Shift Lead for its Paramus location. This role involves leading a team while performing veterinary assistant duties, ensuring high-quality care for pets and clients.

The successful candidate will have experience in healthcare or veterinary practice, supported by strong leadership and organizational skills. Benefits include comprehensive insurance, retirement plans, and education allowances.

Qualifications

• Two years of experience in healthcare or veterinary profession.
• Medical background with veterinary terminology training required.
• Prior supervisory experience preferred.

Responsibilities

• Perform the duties of a veterinary assistant.
• Support associates and clients across all shifts.
• Assist Practice Manager in developing a productive hospital team.

Skills

Multi-tasking

Organizational ability

Problem solving

Leadership

Communication skills

Education

Associate’s degree or veterinary technician certification

Job description

Shift Lead – Paramus Location

Job title: Shift Lead
Team: Paramus location
Function / Family: Service Operations (Pet), Hospital Operations (Pet)
Reports to: Practice Manager
Job level: B4
FLSA Classification: Non‑Exempt Exempt
Status: Full‑time

Summary of Job Purpose and Function

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, while providing continuity and operational support across all shifts. The Shift Lead ensures the hospital has leadership onsite to support associates and clients and helps coordinate paraprofessional staff to maximize productivity and profitability.

Essential Responsibilities and Tasks

The ratio of time spent on leadership duties and paraprofessional responsibilities will vary; on average the Shift Lead performs approximately 20% leadership duties and 80% paraprofessional duties.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, including:
• Recruit new clients by promoting hospital services.
• Route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, educating them about their pet’s health, and performing or preparing procedures that do not require veterinarian or veterinary technician assistance.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, retail sales and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures.
• Support the veterinarian and veterinary technician as an extra eyes, ears and hands to ensure best quality care and to maximize productivity.
• Obtain client information and maintain complete and accurate medical charts.
• Ensure the safety of pets, clients and associates by using safe restraining techniques and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills within state practice acts and NAVTA guidelines, and conduct administrative functions as necessary.
• Leadership responsibilities (approximately 20% of time), including:
• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service, following Banfield protocols and practices.
• Support labor management and adjust paraprofessional team schedules on a shift‑by‑shift basis.
• Assist in selecting, training and supervising the paraprofessional team.
• Model professional, efficient and exceptional client service and encourage associates to do the same.
• Assist in creating an environment that delivers quality, efficient and effective veterinary care.
• Foster engagement and a positive team culture.
• Ensure effective communication between associates, clients, hospital leadership and Central Team Support.
• Enforce Banfield dress and grooming guidelines for all hospital associates.
• Ensure hospitalized pets are prepped and all equipment is ready for surgery.
• Assign cases to VAs and ensure they understand daily responsibilities.
• Prepare the team on scheduled cases, triage the treatment board, and facilitate continuity of care.
• Identify bottlenecks and formulate solutions to improve medical operations.
• Consult with field leadership and handle client resolution decisions, invoice adjustments and client experience exceptions.
• Train and mentor new paraprofessional associates.
• Quality check medical records, medications, regulatory documentation, cleanliness and timely doctor visits.
• Troubleshoot equipment issues and assist with inventory management.

Five Principles

• Quality – The consumer is our boss, and quality is our work and value for money.
• Responsibility – Individuals demand total responsibility and support that of others.
• Mutuality – A shared benefit is a shared benefit that endures.
• Efficiency – We use resources fully and do only what we can do best.
• Freedom – We need freedom to shape our future and profit to remain free.

Hiring Qualifications – Competencies

• Leadership: Priority setting, approachability, directing others, conflict management, customer focus, peer relationships, communication skills, action orientation, motivating others.
• Functional: Functional/technical skills.
• Capabilities and Experience (CAN DO):
• Multi‑tasking without loss of accuracy.
• Organizational ability to cut through confusion.
• Problem solving and solution implementation.
• Intellectual ability to follow complex instructions.
• Mathematical ability for basic calculations and conversions.
• Computer proficiency with specialized software.
• Attitudes (WILL DO): Initiative, integrity, cooperativeness, flexibility, independence, tolerance for stress and resilience.

Special Working Conditions

• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Potential overtime, weekends and evenings.
• Moderately high noise level.
• Ambulatory skills required.
• Physical abilities: stand, walk, stoop, kneel, crouch, climb, lift up to 50 pounds, hand‑eye coordination, visual acuity.
• Exposure to biting or scratching pets, anesthesia, radiation, biological hazards and controlled substances.

Experience, Education and/or Training

• Associate’s degree or veterinary technician certification/licensure preferred, or equivalent education and experience.
• Two years of experience in healthcare, veterinary profession, or a service‑type industry; six months at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background with veterinary terminology training required.

Compensation

Hourly pay range: $21.27 – $27.18. The specific rate is determined by candidate experience, skill level and education, and may vary by location and minimum wage laws.

Benefits

• Comprehensive medical, dental and vision insurance.
• Generous retirement plans (401(k) and Roth) with company match.
• Best‑in‑class student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Top‑tier mental health and wellbeing resources, including free coaching and counseling.
• Associate life insurance (company‑paid) and optional supplemental life.
• Company‑paid short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care & family support resources.
• Fertility and family building support.
• Digital exercise therapy program.
• Voluntary protection benefits and legal plan.
• Identity protection and commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Equal Employment Opportunity Statement

Banfield Corporation is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.