Shift Lead

Firehouse Subs; Stonecrest (GA); On-site; USD 17,000 - 19,000; Part time

Job summary

Firehouse Subs is seeking a part-time team member to support store operations and deliver the customer experience the brand stands for. You will work under the General Manager, greet customers, handle cash, and help maintain a clean, safe restaurant environment.

This role emphasizes teamwork, reliability, and the ability to stand and move through a shift, including time in walk-in cooler. Join a fast-casual concept with a track record of growth.

Qualifications

• Customer service orientation and ability to deliver a friendly store experience.
• Willingness to stand, move, and greet customers throughout shifts.
• Basic math and cash handling accuracy.
• Ability to operate basic food preparation machinery and follow safety guidelines.

Responsibilities

• Assist the General Manager in executing store operations during scheduled shifts.
• Greet customers and maintain high standards of service.
• Delegate tasks to team members to complete daily systems and procedures.
• Operate the cash register and handle transactions according to policies.
• Ensure clean, safe, and organized store and equipment.

Skills

Customer service

Teamwork

Cash handling

Food safety

Tools

Microsoft Office

POS register

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Subs® Restaurant! Part-time positions are available in most locations. Team members must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Sub’s.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Essential Functions include:

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.