Shift Lead

Moe's SouthWest Grill | Enterprise; Dothan (AL); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Moe's SouthWest Grill | Enterprise is seeking a Shift Leader to oversee daily operations, lead a fast-paced team, and ensure exceptional guest service. You will supervise staff, handle cash, and support onboarding while maintaining food quality and safety across all areas of the restaurant.

The role requires flexibility to work day, evening, or weekend shifts, with opportunities for growth in a dynamic, customer-focused environment. In-person work is required.

Qualifications

• Experience in a restaurant or quick service environment preferred.
• Strong cash handling with attention to detail in financial transactions.
• Assistant manager or supervisory experience required.
• Knowledge of culinary practices and kitchen operations beneficial.
• Excellent interpersonal and communication skills for effective team leadership and customer interaction.

Responsibilities

• Oversee daily shift operations and supervise restaurant staff.
• Assist in training new employees, including onboarding and interviewing.
• Manage cash handling procedures and balance registers.
• Maintain high standards of food quality and kitchen operations oversight.
• Ensure compliance with health and safety regulations.
• Address guest inquiries and resolve issues to ensure satisfaction.
• Ensure cleanliness and prep requirements are met across areas.

Skills

Team Leadership

Cash Handling

Training & Onboarding

Customer Service

Multitasking

Problem Solving

Food Safety

Job description

Job Summary:

We are seeking a dedicated and motivated Shift Leader to join our team in a fast-paced restaurant environment. The Shift Leader will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading the team to achieve operational excellence. This role is pivotal in maintaining a positive work atmosphere while meeting the needs of our guests.

Duties:

• Supervise and coordinate the activities of restaurant staff during shifts, ensuring adherence to company policies and procedures.
• Assist in training new employees, including conducting interviews and onboarding processes.
• Manage cash handling procedures, including balancing cash registers and processing transactions accurately.
• Maintain high standards of food quality and presentation by overseeing kitchen operations and culinary staff.
• Ensure compliance with health and safety regulations within the restaurant environment.
• Address customer inquiries and resolve any issues that may arise during shifts to ensure guest satisfaction.
• Line Check and Internal Audit
• Ensuring there is Prep in walk in cooler, Alto Shaam, Reach in cooler.
• Ensuring the team has completed the task as per the checklist and area.
• Communicating with the General Manager in regards to ordering.
• Willing to work in any area of Restaurant like Hot, Cold, Swing, Prep, Dishes, Lobby etc
• Ensuring the restaurant is cleaned properly and checked before the shift end so the cleanliness is maintained in all areas of restaurant.

Skills:

• Previous experience in a restaurant or quick service fast food environment is preferred
• Strong cash handling skills with attention to detail in financial transactions.
• Experience in an assistant manager or supervisory role is must.
• Knowledge of culinary practices and kitchen operations is beneficial.
• Excellent interpersonal and communication skills for effective team leadership and customer interaction.
• Ability to multitask in a fast-paced environment while maintaining a positive attitude.
• Strong problem-solving abilities to address challenges as they arise on the floor.

Job Types: Full-time, Part-time

Pay: $10.00 - $11.75 per hour

Expected hours: 24 – 34 per week - Willing to work weekends

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Weekend Shift

Work Location: In person