Shift Lead

Wingstop; Clarksville (TN); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Wingstop in Clarksville, TN is seeking a qualified Shift Lead to manage transactions, oversee kitchen tasks, and ensure guest satisfaction during each shift.

The role emphasizes strong cash handling, POS experience, basic computer skills, and the ability to communicate clearly with team members and guests to deliver an outstanding Wingstop experience.

Experience with refunds, returns, and resolving complaints is valued, along with maintaining health standards and inventory accuracy.

Qualifikationen

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Strong math and multitasking skills.

Aufgaben

• Balance and assign cash registers.
• Perform daily inventory.
• Maintain clear communications with customers and team.
• Process returns and refunds; resolve complaints.
• Ensure cashiers upsell and deliver great service.
• Keep kitchen sanitized and organized.
• Ensure food quality across the shift.
• Assign tasks to employees.
• Adhere to Wingstop inspection standards.
• Follow all company policies.

Kenntnisse

POS systems

Cash handling

Customer service

Multitasking

Communication

Jobbeschreibung

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way. Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

• Balancing and assigning cash registers
• Daily inventory
• Good communications skills
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.