Shift Lead

First Reliance Holdings LLC; Broussard (LA); On-site; USD 14,000 - 15,000; Part time

Job summary

Great American Cookies at First Reliance Holdings LLC is seeking a Shift Lead/Cake Decorator in Broussard, LA. The role focuses on decorating cakes and cookies, creating custom designs, and contributing to sales growth while delivering an exciting customer experience.

The position reports to Store Manager/Assistant Manager and requires strong customer service and teamwork. As a part-time role, you will assist in cookie and cake decoration, prep ingredients, and maintain store cleanliness and

Qualifications

• 2-5 years of retail and/or food service management experience (preferred).
• Excellent customer service skills.
• Good verbal communication and ability to multitask.

Responsibilities

• Decorate cookies and cakes with templates and custom designs.
• Create designs based on customer specifications.
• Work with management to ensure all orders are completed and delivered.

Skills

Customer service

Verbal communication

Multi-tasking

Attention to detail

Team player

Job description

# Shift LeadHot Job79388 - Broussard, LA 70518## OverviewSalary Range$10.00 - $11.00 HourlyPosition TypePart Time## Qualifications**Job Profile:** Shift Leader/Cake Decorator**Location:** Operations**Reports To:** Store Manager/Assistant Manager**Position Purpose**At **Great American Cookies,** the Cake Decorator creates fun beautiful, and delicious cakes and cookies for our customers. This position is critical in the marketing and displays of our products.The Cake Decorator works under the supervision of the Store Manager and Assistant Manager to create, market, and deliver the highest quality of customized cakes and cookies to our guests.**Dimensions**This position reports to the Store Manager in a particular operating location. The Cake Decorator is responsible for icing and decorating custom cakes and other products based on customer and company specifications. Additionally, they are responsible for maximizing sales growth, operating their store per company standards, and delivering exceptional customer service consistent with the culture of FRH GAC.**Primary Accountabilities**In addition to following FRH GAC 's policies and procedures, principal accountabilities are, but are not limited to:*Operations and Financial Management** Decorate cookies and cakes with a wide variety of templates* Create custom designs based on customer specifications* Work closely with management to ensure all orders are completed* Serve customers and create an exciting experience* Prepare ingredients for baking and decorating* Operate an oven and bake ingredients within standard constraints.* Ensure cleanliness of the store and all preparation areas.*People Management** Coach and develop associates to meet operational goals.* Serve guests and create an exciting experience.* Operate a register and ensure accountability of money and cash handling procedures are followed.*Administrative Management** Ensures that all Company policies and procedures are followed.*Other:** Adhere to all Great American Cookie and FRH GAC. standards.* Perform other duties as required.**Position Specifications*** 2-5 years of retail and/or food service management.* 2-5 years of customer service.* 1-2 years of cake decorating.* Excellent customer service skills.* Good verbal communication.* Ability to multi-task.* Attention to detail.* Must be a team player.* Must be 18+ years of age.