Shift Lead

Front Range Holdings; Metairie (LA); On-site; USD 13,776 - 15,153; Part time

Job summary

Great American Cookies in Metairie, LA is seeking a part-time Cake Decorator/Shift Leader to create beautiful cakes and cookies and to help showcase our products.

Under Store Manager direction, you will complete orders, decorate, bake as needed, serve customers, and keep the store clean and inviting while delivering exceptional guest experiences.

Qualifications

• 2-5 years of retail and/or food service management.
• 2-5 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Decorate cookies and cakes with a wide variety of templates.
• Create custom designs based on customer specifications.
• Work closely with management to ensure all orders are completed.
• Serve customers and create an exciting experience.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensure cleanliness of the store and all preparation areas.
• Coach and develop associates to meet operational goals.
• Perform other duties as required.

Skills

Retail experience

Customer service

Cake decorating

Verbal communication

Multi-tasking

Attention to detail

Team player

18+ years old

Job description

Job Details

Job Location: Metairie, LA 70002

Position Type: Part Time

Salary Range: $10.00 - $11.00 Hourly

Job Profile: Shift Leader/Cake Decorator

Location: Operations

Reports To: Store Manager/Assistant Manager

Position Purpose

At Great American Cookies, the Cake Decorator creates fun beautiful, and delicious cakes and cookies for our customers. This position is critical in the marketing and displays of our products.

The Cake Decorator works under the supervision of the Store Manager and Assistant Manager to create, market, and deliver the highest quality of customized cakes and cookies to our guests.

Dimensions

This position reports to the Store Manager in a particular operating location. The Cake Decorator is responsible for icing and decorating custom cakes and other products based on customer and company specifications. Additionally, they are responsible for maximizing sales growth, operating their store per company standards, and delivering exceptional customer service consistent with the culture of FRH GAC.

Primary Accountabilities

In addition to following FRH GAC 's policies and procedures, principal accountabilities are, but are not limited to:

Operations and Financial Management

• Decorate cookies and cakes with a wide variety of templates
• Create custom designs based on customer specifications
• Work closely with management to ensure all orders are completed
• Serve customers and create an exciting experience
• Prepare ingredients for baking and decorating
• Operate an oven and bake ingredients within standard constraints.
• Ensure cleanliness of the store and all preparation areas.

People Management

• Coach and develop associates to meet operational goals.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money and cash handling procedures are followed.

Administrative Management

• Ensures that all Company policies and procedures are followed.

Other:

• Adhere to all Great American Cookie and FRH GAC. standards.
• Perform other duties as required.

Position Specifications

• 2-5 years of retail and/or food service management.
• 2-5 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Job Qualifications

Qualifications