Shift Lead

Great-American-Cookie; Lake Charles (LA); On-site; USD 16,531 - 22,041; Full time

Job summary

Great American Cookies in Lake Charles, LA, is seeking a Shift Leader/Cake Decorator to create beautiful, delicious cakes and cookies and to help market and display our products. You will work under Store Manager/Assistant Manager to ensure orders are completed on time and to the highest standard.

The role requires 2–5 years in retail/food service management, 2–5 years of customer service, and 1–2 years of cake decorating, with excellent communication and teamwork to deliver an outstanding guest

Qualifications

• 2-5 years of retail and/or food service management.
• 2-5 years of customer service.
• 1-2 years of cake decorating.

Responsibilities

• Decorate cookies and cakes with templates and custom designs.
• Work closely with management to fulfill orders.
• Operate oven and bake ingredients within standard constraints.
• Ensure cleanliness of the store and preparation areas.
• Provide excellent customer service and create an exciting experience for guests.
• Coach and develop associates to meet operational goals.

Skills

Customer service

Retail management

Cake decorating

Communication

Job description

Job Profile: Shift Leader/Cake DecoratorLocation: OperationsReports To: Store Manager/Assistant ManagerPosition PurposeAt Great American Cookies, the Cake Decorator creates fun beautiful, and delicious cakes and cookies for our customers. This position is critical in the marketing and displays of our products.The Cake Decorator works under the supervision of the Store Manager and Assistant Manager to create, market, and deliver the highest quality of customized cakes and cookies to our guests.DimensionsThis position reports to the Store Manager in a particular operating location. The Cake Decorator is responsible for icing and decorating custom cakes and other products based on customer and company specifications. Additionally, they are responsible for maximizing sales growth, operating their store per company standards, and delivering exceptional customer service consistent with the culture of FRH GAC.Primary AccountabilitiesIn addition to following FRH GAC 's policies and procedures, principal accountabilities are, but are not limited to:Operations and Financial ManagementDecorate cookies and cakes with a wide variety of templatesCreate custom designs based on customer specificationsWork closely with management to ensure all orders are completedServe customers and create an exciting experiencePrepare ingredients for baking and decoratingOperate an oven and bake ingredients within standard constraints.Ensure cleanliness of the store and all preparation areas.People ManagementCoach and develop associates to meet operational goals.Serve guests and create an exciting experience.Operate a register and ensure accountability of money and cash handling procedures are followed.Administrative ManagementEnsures that all Company policies and procedures are followed.Other:Adhere to all Great American Cookie and FRH GAC. standards.Perform other duties as required.Position Specifications2-5 years of retail and/or food service management.2-5 years of customer service.1-2 years of cake decorating.Excellent customer service skills.Good verbal communication.Ability to multi-task.Attention to detail.Must be a team player.Must be 18+ years of age.Job Qualifications